In case you need to block your calendar for times you are not available for lessons, please add an event to your Google Calendar.This will block both individual lessons at Acuityscheduling.com and block the fixed scheduling system.Blocking time in Acuityscheduling.com won’t block time for the fixed scheduling system. So, please go to your Google Calendar and set an event when you want to block times ?Could you personally remind your fixed schedule students when you cannot do the lesson at the regularly scheduled time? The system automatically creates these lessons so the students won’t know what’s happening with their schedule and it’s hard for the admin to find out as well. So it’ll be great if you can remind your student that there’s no lesson on the upcoming regular lesson time and also cc’ the admin (firstname.lastname@example.org). The admin will have to manually cancel the lesson in the system so it doesn’t deduct from their lesson package.
Canceling booked lessons
Because of the cancellation policy, you must notify your students at least 10 hours in advance from the lesson time.
Otherwise, you’ll lose a lesson credit and it will be given to the student for a free lesson. (The student who can’t cancel the lesson 10 hours in advance will also lose the lesson credit and it will be given to the tutor)
Please notify your students through email and Zoom (many students/parents do not check emails often).
For the email, please cc the admin as well. The admin will cancel the lesson from the system.